Help Center
Frequently Asked Questions
Find quick answers, setup guides, and video tutorials for your InAndOn karaoke system.
Product & Features
Can I sing songs from YouTube?
Yes! All InAndOn machines have a built-in YouTube app. You can search for any karaoke track on YouTube and sing along directly. This feature is free forever.
Do I need external speakers?
It depends on the model:
• InAndOn M6 and X5: All-in-One system with built-in speakers. No extra gear needed.
• KV-HT215 / KV-V5 MAX / KD9MAX 4in1: These are professional source players. You need to connect them to your own Amplifier & Speakers or an Active Soundbar via HDMI/RCA/Optical.
• InAndOn M6 and X5: All-in-One system with built-in speakers. No extra gear needed.
• KV-HT215 / KV-V5 MAX / KD9MAX 4in1: These are professional source players. You need to connect them to your own Amplifier & Speakers or an Active Soundbar via HDMI/RCA/Optical.
How many songs are in the cloud library & supported languages?
1) Massive Songs: Over 650,000+ cloud songs with automatic monthly new updates.
2) Main Languages Supported: Mandarin, Cantonese, English, Taiwanese Hokkien, Japanese, Korean, Vietnamese, Cambodian, Thai, Malay, Burmese, Lao, and others.
2) Main Languages Supported: Mandarin, Cantonese, English, Taiwanese Hokkien, Japanese, Korean, Vietnamese, Cambodian, Thai, Malay, Burmese, Lao, and others.
Shipping & Customs
How long does shipping take?
We offer Express Shipping worldwide:
• Global Shipping: 7 – 12 business days
• China & Hong Kong: 1 – 3 business days
• Global Shipping: 7 – 12 business days
• China & Hong Kong: 1 – 3 business days
Do I need to pay customs tax?
No hidden fees! We ship via DDP (Delivered Duty Paid) terms. We cover all import taxes, customs duties, and VAT for our customers. The price you pay at checkout is the final price.
VIP Subscription
Is the cloud service free?
The first year is completely FREE with machine purchase. After the trial, you can choose to renew to keep accessing the cloud download feature:
• 1 Year: $55 USD
• 3 Years: $85 USD
• 5 Years: $130 USD (Best Value)
Note: Built-in YouTube is always free.
• 1 Year: $55 USD
• 3 Years: $85 USD
• 5 Years: $130 USD (Best Value)
Note: Built-in YouTube is always free.
How do I activate my VIP?
After payment, check your email for the Activate Number & Password. Scan the QR code on your karaoke machine screen. Tap "VIP Activation" → Enter the number & password to activate!
InAndOn YouTube Channel
Official Video Tutorials & Product Demos
Watch step-by-step setup guides, unboxing, and feature walkthroughs directly from our official channel (@inandonkaraoke).